FAQs Frequently asked questions

Credits can be used to extend the daily limits on Subscription licenses. Also, extra services, like download of original, stage 1+, map packs files from online DB, or DTC deletion for not listed ECU, are subject to be paid separately using the credits. Most of these services have symbolic prices, starting from 1 credit. In case that you own a Perpetual License, there is a separate Annual Fee to extend the access to our software support and updates. Please consult our web store to review the pricing.

Yes, you can upgrade your Basic Pack to Standard or Full, or your Standard Pack to Full.
To upgrade, your License must be active.

Yes, you can upgrade your Basic Pack to Standard or Full, or your Standard Pack to Full.
To upgrade, access to software support and updates must be active.

All packs based in a Subscription license can extend their access to updates and support annually.
If your License is active, when you renew, one year will be added to the date of expiration.
In case your access already expired, you will get one year of updates and support, as soon as you renew, starting when we process your order.

If you still have access to updates and support, you can renew it (+1 year), counting from the date when it was going to expire.
In case that your access already expired, you need to buy enough annual fees too make your account active once more. Keep in mind that every annual fee adds 1 year to the date of last expiration.

No, you can not. All subscription licenses can not be sold or transferred.

First of all, you must get approval from us to sell your copy of Swiftec Software to the other person.
We will analyze the information provided by you and your account status in order to be able to transfer it.
At the end of this process you can send all necessary software/hardware parts to the other person.

Go to our resellers page: https://swiftec.pt/company/resellers/ and send us a message. Provide us some information about you, your knowledge/experience about chiptuning and your company. We will analyze your request and give you some feedback, as soon as possible.

Swiftec License will be immediately canceled, with no possibility of restoring or refunding in case of violation of License Agreement. For example if any cracking, sharing or cloning attempts are detected.

If you lose your Swiftec dongle, a new license must be bought.